Privacy Policy
This Privacy Policy describes how Plush Bestie (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from plushbestie.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Basic contact details including your name, address, phone number, email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
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Account information including your username, password, security questions.
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Shopping information including the items you view, put in your cart or add to your wishlist.
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Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
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Companies who support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information to process your order.
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Online tracking technologies such as pixels, web beacons, SDKs, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
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Providing Products and Services: To process orders, ship items, manage your account, returns, and exchanges.
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Marketing and Advertising: To send promotional communications and tailor advertising.
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Security and Fraud Prevention: To detect, investigate or take action against fraudulent or malicious activity.
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Communicating with You: To provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookies Policy.
Most browsers accept Cookies by default, but you can control this through your browser settings.
How We Disclose Personal Information
We may share your information with:
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Vendors or third parties who perform services (e.g., IT, shipping, payments).
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Business and marketing partners (including Shopify).
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Affiliates within our corporate group.
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Third parties during business transactions (e.g., mergers).
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Legal authorities when required.
User Generated Content
If you post product reviews or content publicly, it may be viewed by anyone.
Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect information from them.
Security and Retention of Your Information
No security system is impenetrable. We retain your information as long as necessary to provide services or comply with laws.
Your Rights and Choices
Depending on where you live, you may have rights to:
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Access / Know your information.
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Request deletion or correction.
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Port your data.
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Opt out of sale/sharing or targeted advertising.
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Restrict or withdraw consent.
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Appeal denied requests.
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Manage communication preferences.
We will not discriminate against you for exercising your rights.
Complaints
If you have complaints about how we process your personal information, please contact us. You may also lodge a complaint with your local data protection authority.
International Users
Your information may be processed outside of your country, including in the United States.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at: