Shipping Information

We offer free tracked delivery to the United States, the United Kingdom, Australia, New Zealand, Germany, Canada, and many other countries!

1. Estimated delivery times:

(Excludes 1–2 business day processing time)

2. Tracking your order:

• You'll receive a tracking link via email once your parcel is shipped.

• Orders with multiple items may arrive in separate packages.

3. Where we ship to:

• We deliver to the United States, United Kingdom, Canada, Australia, New Zealand, France, Spain, Denmark, Finland, Greece, Ireland, Japan, Netherlands, Norway, Poland, Portugal, South Korea, Sweden, Switzerland, Hungary, Belgium, Hong Kong, Malaysia, Singapore, Bulgaria, Italy, Germany and more.

• We do not deliver to the Philippines, Austria, South America, Africa, India, Costa Rica, Puerto Rico, New Caledonia, Russia, and some remote countries.

4. Delivery fees:

• Most countries qualify for free shipping. However, some locations may see a small delivery fee at checkout due to increased courier costs.

• If you would like to know if we ship to your country, please send us an email at support@plushbestie.com.au.

5. Import duties & taxes:

• Our parcels are delivered successfully without you incurring any customs, import taxes, or fees.

• If you receive a notice regarding a fee, please ignore the notice and email us immediately, as it may be a scam.

6. Multiple parcels:

• We will do our best to combine your items into a single parcel whenever possible.

• We may ship your order in multiple parcels to ensure the safety of your items during transit and to prevent any delays caused by customs.

7. Failed delivery:

• Shipping updates will be sent to you through email.

• Please ensure you are home to receive your package at the scheduled delivery or collection time.

• If you are not at home, please notify your local post office or arrange for a trusted person to receive the parcel on your behalf.

8. Lost, held, returned, or stolen parcels:

• Report missing parcels within 15 days of your parcel being marked as delivered.

• Investigating your parcel beyond this timeframe may be challenging for the postal service, and we may be unable to offer a complimentary reshipment or a refund if you contact us later.

• We are not responsible for any lost or stolen parcels when delivering to a shared location (shop, restaurant, business, military base, or apartment).

• It is the customers’ responsibility to ensure the accuracy of all shipping details.

• In instances where we anticipate delivery issues, we may contact you via email to verify your shipping address.

9. Delayed parcels:

• If your parcel is experiencing delays, please report this issue to our customer support team via email at support@plushbestie.com.au with your order number and the item(s) missing.

• You have 15 days to report any missing parcels after 60 days from the original order date.

10. Missing parcels:

• You will receive a confirmation email when a parcel is out for delivery.

• Occasionally, the shipping courier may prematurely mark a parcel as delivered.

• If you receive a delivery confirmation email but haven’t received your parcel, consider the following:

  • Please wait a few business days, as your parcel could have been marked as delivered by mistake, and will arrive in the following days.

  • Contact your local post office for more information regarding your parcel, as they will be able to provide accurate information.

  • Please check your front porch or mailbox for a note from your local post office.

  • In case you encounter difficulties obtaining information from your local post office, feel free to contact us for further support.

11. Special occasions:

• We cannot guarantee that your order will arrive in time for any special occasion.

• Please ensure that you place your order well in advance to allow for any unforeseen delays.

• Return requests must be made within 15 days of delivery.

• Customers are responsible for the return shipping costs.

12. Returned parcel:

• If a package is returned due to an incorrect shipping address, failed delivery attempts, unclaimed status with the courier, or any other reason, please email us with your order number within 30 days of your purchase date.

• We are not responsible for undelivered parcels if you provide us with an incorrect shipping address or if you have moved addresses.

• Reshipments will incur handling and reshipment fees.

• Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping.